Refund & Cancellation Policy

Effective Date: 01/05/2026
Company Name: FJW Transit LLC

1. Overview

At FJW Transit LLC, we aim to provide reliable and transparent transportation and logistics services. This Refund & Cancellation Policy outlines the conditions under which cancellations, refunds, and service adjustments are handled.

By booking our services, you agree to the terms outlined below.

2. Booking Cancellations

2.1 Customer-Initiated Cancellations

  • More than 48 hours before scheduled service:
    Full refund will be issued.
  • 24–48 hours before scheduled service:
    50% of the total booking fee will be refunded.
  • Less than 24 hours before scheduled service:
    No refund will be issued.

2.2 Same-Day or No-Show

If the customer fails to be available at the agreed time and location (“no-show”), the booking is considered completed and no refund will be provided.

3. Company-Initiated Cancellations

If FJW Transit LLC cancels a booking due to:

  • Operational issues
  • Vehicle unavailability
  • Safety concerns
  • Force majeure (weather, accidents, etc.)

👉 The customer will receive either:

  • A full refund, or
  • The option to reschedule at no additional cost

4. Service Delays

While we strive to meet all scheduled times, delays may occur due to traffic, weather, or unforeseen circumstances.

  • Delays do not qualify for refunds
  • Reasonable efforts will be made to notify customers promptly

5. Refund Processing

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method
  • Processing times may vary depending on your bank or payment provider

6. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Incorrect booking details provided by the customer
  • Failure to be present at pickup/drop-off location
  • Last-minute cancellations (under 24 hours)
  • Completed services

7. Modifications & Rescheduling

  • Changes to bookings must be requested at least 24 hours in advance
  • We will make reasonable efforts to accommodate changes, but availability is not guaranteed

8. Disputes & Chargebacks

We encourage customers to contact us directly to resolve any issues before initiating a dispute or chargeback.

FJW Transit LLC reserves the right to provide booking records, communication logs, and service confirmation as evidence in response to disputes.

9. Contact Information

For cancellations, refund requests, or support:

FJW TRANSIT LLC
International Logistics Company

Address: 14958 Three ponds Tri, Delray Beach, FL

Phone: 416-461-2844

Email: Info@fjwtransit.com

10. Policy Updates

FJW Transit LLC reserves the right to update this policy at any time. Changes will be posted on this page with an updated effective date.

By using our services, you acknowledge that you have read and agreed to this Refund & Cancellation Policy.

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